In order to ensure the correct and secure process for all incoming shipments it is important that all customers adhere to the following instructions and communicate to their respective suppliers.

When placing the order with your supplier please take notice of the following and communicate this information to your supplier/​shipper:

Sold to/​Consignee/​Recipient:
This is always your company name.
In case of Icelandic entity please insert as well c/​o ​„nameofcompany ehf“ and the local ID number xxxxxx-yyyy

Notify:
atNorth ehf, +354 539 3999

Delivery address:
Sjonarholl 6, 260 Reykjanesbaer, ICELAND

Terms of shipment:
Companies with Icelandic entity: Delivered at Place (DAP)
Companies without Icelandic entity: Delivered Duty Paid (DDP)

Please be advised that shipments for companies without Icelandic entity that are shipped on other terms than DDP will not be considered by atNorth until custom clearance has taken place. Any other terms of shipment than DDP can cause significant delay in clearance and delivery.

In order to expedite clearance our customers are engouraged to apply for contract numbers with the express companies i.e. UPS, DHL, FedEx, since that will help with quicker release of the goods.

Incoming shipments should be notified as soon as the routing or tracking number becomes available from the carrier and should be included in the ticket along with estimation of volume, estimated time of arrival and any specific instructions for handling. For registered customers this information should be registered in the customer service portal http://​sup​port​.atnorth​.com while other can submit a mail to support@​atnorth.​com after which you will receive the ticket number and updates in the process.

atNorth can recommend the following companies for handling incoming shipment in case they are not shipped with express couriers:

In case a overseas entity would like to apply for the refund of VAT the link to the reclaim procedure and paperwork can be found at https://​www​.rsk​.is/​e​n​g​l​i​s​h​/​c​o​m​p​a​n​i​e​s​/vat/.

In case any questions might arise please feel to send questions to support@atnorth.​com We remind our customers of the following contact information and service hours.