Customer centric solutions to meet business needs

How we support you

1. What everyday pain points does atNorth address for its customers?
   
   Digital transformation is increasingly driving large workloads, huge amounts of data, and time sensitive applications across a multitude of industries. As data storage and processing demands accelerate, the ability to scale capacity needs on an as-needed, on-demand basis is critical to running resilient, responsive, and sustainable IT environments today.
   
   atNorth’s innovative decarbonizing data center platform addresses these increasing challenges, addressing two key questions for organizations re-examining their data and IT infrastructure:
   
   ■ Does the data center have the best possible infrastructure, with the right offering, in the right location to support the organization’s road to digitalization?
   ■ Does it enable the advancement of sustainability objectives through more energy-efficient, environmentally responsible infrastructure?
   
   All atNorth data center solutions are modular and scalable to support evolving compute demands, including AI, HPC, and high-density workloads. By combining energy-efficient design, cutting-edge technology, and climate-conscious site selection in the Nordics, atNorth ensures its operations remain resilient, flexible, sustainable, performance-optimized, and AI-ready to support digital transformation today and in the future.

2. How does atNorth facilitate a customer-centric approach to its operations?
   
   Customer satisfaction is essential to building and maintaining positive, collaborative relationships for atNorth. Our organization is built on a foundation of trust and transparency for our customers, partners, and suppliers – this helps us achieve our goals and delivery amazing results.
   
   Key elements of this customer-centric philosophy include:
   
   ■ Proactive, responsive service delivery
   ■ A culture of collaboration with customers, partners, and suppliers
   ■ Regular feedback loops to drive service improvements
   ■ Transparency in communication, performance, and outcomes
   
   Our responsive, solutions-oriented approach helps us deliver unparalleled
   flexibility to meet our customer’s business needs.

3. How does atNorth measure customer satisfaction and the quality of its customer experience?
   
   atNorth collects metrics such as Net Promoter Score, a globally recognized benchmark. We also use customer comments and operational data to understand how we can convert numbers into actions in a way that directly supports our customers’ needs.
   
   Our current NET Promoter Score is 49 in the range where 30 to 50 considered good for the data center industry. By actively listening to our customers and turning feedback into service improvements, atNorth maintains a high standard of responsiveness, trust, and long-term value delivery.

4. What are atNorth’s most important values that contribute to its great customer relationships?
   
   The Nordic region is increasingly seen as a cornerstone of Europe’s atNorth’s customer relationships are built on three core values, which guide how we operate, collaborate and deliver value:
   
   ■ Dependability: We are honest, transparent, and accountable with customers and each other. We measure this across the organization, from board-level governance to day-to-day operations. Our focus on risk prevention, proactive reporting, and ethical leadership ensures we consistently deliver on our promises.
   ■ Empowerment: We act as a like-minded partner to our customers, listening actively and working closely to understand their challenges so that we can provide tailored, high-performance solutions that address real business needs.
   ■ Flexibility: With an innovative mindset, we continuously evolve our AI-ready services to deliver future-proof data center solutions that align with each client’s long-term goals.

5. What are the core services that atNorth delivers to its customers?
   
   atNorth’s high-density AI ready colocation services – including all racks, cages, and pods plus private data halls in our Nordic data centers – are designed for high-performance computing with room for growth to allow our customers to scale any workload at any scale as needed.
   
   atNorth’s Build-to-Suit data centers offer large scale, bespoke and highly customizable services to ensure our customers get the right solution based on specifications, data workloads, and business needs in a sustainable and cost-efficient manner.

General, Practical & Background Info

1. How do I learn more about the services provided by atNorth?
   
   Contact our team of experts for a consultation.
2. Where are your data centers located?
   
   atNorth currently operates facilities in Iceland, Sweden, and Finland, with our first metro site in Denmark set to commence operations in Q4 2025 and plans for further expansion across the Nordics.
3. Can I schedule a site visit?
   
   Absolutely. We welcome prospective clients to tour our facilities – contact us to arrange a visit.